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Modem keeps dialing or just says Dialing

If your modem keeps dialing or just says "Dialing" but does not negotiate:

Check your dialing properties and location

Check the dialing properties and location the connection is set to use in the dial-up networking folder and the modem control panel.

Use Hyperterminal

You might also try to dial using Hyperterminal to determine whether the problem is in the dial-up networking connection or not; if you can dial using Hyperterminal but not the connection, this indicates a problem with the dial-up connection.

Check winsock

It's possible that you have the incorrect winsock file as some programs overwrite the Windows version or that the winsock/wsock32.dll file(s) have become corrupted. See winsock/wsock32/winsock 2 for more information. If you have to extract these files, use the System File Checker in Windows 98 or the System Configuration Utility in other Windows. If you require more information on these files or file extraction methods, check Microsoft or your Windows offline help.

Help us help you! If you contact Mojave Mesa support for assistance please write down any error messages you get when trying to connect to the Internet. Include the name and version of your operating system and the exact text of all error messages. If this information is included in an online case submission or provided to a support representative, it will greatly speed up the troubleshooting process.

Please be aware that some troubleshooting may require uninstallation and reinstallation of operating system files. To ensure that this type of troubleshooting can be accomplished if required, please be sure that you have to have original Operating System CD or Operating system source files on disk on hand.